PROMOTIONS

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EMERGENCY & NHS OFFER

To say thank you for your work, we’ll give you 10% off your meal when you flash your Emergency services or NHS ID card in-store! Not available with any other offer, discount or via click & collect or third party sites. Staff reserve the right to refuse/amend this offer at any time without notice.

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TORTILLA VOUCHERS

Whether it’s a free burrito, drink or meal – if you’ve scored one of our awesome vouchers you’re in for a treat! Please check the back of the card for specific T&Cs and expiry dates. Generally these vouchers are valid when you scan the QR code in-store, one voucher per order. Not available with any other offer, discount or via click & collect or third party sites. Staff reserve the right to refuse/withdraw this offer at any time without notice.

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Student Sessions 2018

We’re all about that student life and this year we’re bringing you the ultimate student deals! Pop in to see us for the below student sessions and we’ll shout you and a mate two burritos for the price of one! 2018 sessions include:

Tuesday 25th September

Tortilla Leeds, Trinity Kitchen, 6pm-9pm

 

Wednesday 26th September

Tortilla Liverpool, Lord Street, 3pm-9pm

 

Tuesday 2nd October

Tortilla Nottingham, Victoria Intu, 6pm-10pm

Tortilla Newcastle, Intu Eldon Square, 4pm-9pm

Tortilla Silverburn, Silverburn Shopping Centre, 3pm-9pm

 

Wednesday 3rd October

Tortilla Lakeside, Intu Lakeside, 5pm-10pm

 

Thursday 4th October

Tortilla Southampton, Westquay Shopping Centre, 6pm-10pm

 

Tuesday 9th October

Tortilla Kingston, The Bentall Centre, 6.30pm-9.30pm

 

Just buy a burrito, naked burrito or tres tacos in-store and we’ll shout you a second one free when you show your valid student ID (cheapest option comes free). Offer available at the above advertised Tortilla locations on the advertised student session day only. Not available with any other offer, discount or via Click & Collect or third-party sites. One offer per order, per day.

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2-for-1 Summer Margaritas

Say cheers to summer with our NEW strawberry & peach frozen margaritas! Pop in-store every day from 3-7pm to score 2-for-1 happy hour – just order at the till and our crew will look after you. Product contains alcohol and is available to those over 18 y/o only (valid ID required). Not available with any other offer, discount or via Click & Collect or third party sites. One offer per order, per day. Valid until 31/08/2018.

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TINY TORTILLA MASTER CLASS

Signed the kids up for our Tiny Tortilla Master Class? To participate, children must be under 10 years old, signed up prior to the event and accompanied by a full-paying adult. Please request any dietary requirements before serving food. One free taco per child, per lunch.

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STUDENT OFFER

We know the struggle of scrounging enough pennies for lunch, so flash your valid student ID or ISIC card in-store and we’ll give you 10% off your order! Available at all Tortilla locations nationwide. One offer per order, per day. Not available with any other offer, discount or via Click & Collect or third-party sites. Alcohol not included.

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LOCAL BUSINESS & JOHN LEWIS/WAITROSE OFFER

Once registered, show your work/centre ID in-store to claim 10% off food and drink. John Lewis/Waitrose employees automatically qualify with ID. Not available with any other offer, discount or via click & collect or third party sites. The offer may be restricted to select stores only, please see your local store for details. Staff reserve the right to refuse/amend this offer at any time without notice.

CONTACT US

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CONTACT US

Please use our feedback form to tell us what’s on your mind and we’ll get in touch with you directly.

If you’d like to contact a specific store, visit our locations page for store contact details.

 

You can also write to us at: 

Tortilla, 1st Floor, Evelyn House, 142-144 New Cavendish St, London, W1W 6YF.

 

Registration Information:
Registered Name: Mexican Grill Ltd
Registration Number: 05553988
Registered in England & Wales

Registered Address:
Mexican Grill Limited t/a Tortilla
1st Floor Evelyn House
142-144 New Cavendish Street
London, W1W 6YF

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FOOD FOR THOUGHT PROGRAMME

Mexican Grill t/a Tortilla Ltd has commissioned Market Force Information to conduct market research into the usage of Tortilla locations around the country.

Both Tortilla Ltd and Market Force Information are committed to protecting and respecting your privacy. You are never required to provide us with the types of information covered in the Mystery Customer or ‘Food For Thought’ programme. You can still participate in the surveys if you decide to withhold some or all of the information of the information requested. Further information can be found on our privacy policy at the bottom of this page or on the link on questionnaire itself.

FREE WI-FI

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FREE WI-FI

Free Wi-Fi is available in all our stores when you register your details on the splash page. By ticking the confirmation box, you give Tortilla permission to send you direct marketing material & use your details for social media advertising purposes. Please see our privacy policy for more information.

LOYALTY PROGRAMME

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LOYALTY PROGRAMME

Our (very) old paper loyalty cards are no longer valid. Pop in store and grab a new electronic card to start earning points.


Once you’ve registered your card online, you’re eligible to receive one (1) ‘virtual’ point per day, when you buy any meal (to the value of £5 or more) in-store or via click & collect. Simply enter your loyalty card details vie click & collect or hand your physical card to the crew to swipe at the till, before completing the purchase (payment). Sadly we can’t add points manually if you forgot to swipe your card – sorry about that.

 

When you’ve received five (5) points, you’ll score a free bag of tortilla chips with a single shot of salsa on your 6th visit. Another five (5) points (ten total), gets you a free burrito on your 11th visit! Redeem these items in-store by swiping your card at the till – the virtual offers will automatically be on there. Once you’ve earned 10 points, you’ll need to redeem your freebies before you can start earning more.

 

Loyalty cards have no cash value and cannot be swapped or changed for an alternative product/discount. Tortilla reserves the right to refuse/withdraw or amend this offer at any time without notice. Loyalty offer not available on third party sites (e.g. Apple Wallet) – physical card must be present at time of transaction.

 

See our full list of Loyalty FAQs.

TRADEMARKS & COPYRIGHT

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TRADEMARKS & COPYRIGHT

All content included on this service is the property of Mexican Grill Ltd and is protected by UK and European copyright laws. The reproduction, modification, distribution, transmission, republication, or display of the content on this service is strictly prohibited. If you wish to use the Tortilla logo or IP, please contact us using the feedback form found on this website

WEBSITE SIGN UP

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WEBSITE SIGN UP

By submitting your information on our website or any social media sign up forms, you consent to the use of that information as specified in the terms of the Privacy Policy and give permission for us to send you marketing or advertising material. You can opt out of this at any time by simply using the unsubscribe link on our emails.

COMPETITIONS

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WIN A TRIP TO MEXICO

The Promoters of the Win a Trip to Mexico promotion are Mexican Grill Ltd t/a Tortilla and Teletext Ltd.

 

By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

 

The prize is a holiday for 2 people (all inclusive), staying 7 nights at the 5-star Grand Oasis Hotel* in 2018 (between 04/06/2018 and 31/12/18, excluding Christmas 2018, bank holidays, midterm breaks and Thanksgiving). Flights and transfers included.

 

*Alternative accommodation may be made if circumstances beyond the control of the Promoters occur.

 

The prize is as stated and no cash or other alternatives will be offered. The prize is not transferable and subject to availability. In the event of the advertised prize being unavailable the Promoters reserve the right to offer an alternative prize or prizes of equal or greater value.

 

The competition is open to those living in the United Kingdom aged 18 years or over, except employees associated with the Promoters and their associated companies or families.

 

Spending money, travel insurance, visas, other modes of transport or any other expenses incurred such as telephone calls, laundry, food, drinks, tips etc. are not included and are the responsibility of the prize winner to settle.

 

It is the entrant’s responsibility to ensure they have a valid passport and organise a visa, if necessary, for the holiday. The Promoters accept no responsibility for the cost and organisation of travel documentation.

 

Flight departures and times are dependent on availability. Teletext Ltd will aim to organise departure and return flights to and from the closest main city airport as possible, however transport to and from the UK airport is at the cost and responsibility of the prize winner. Transfers in Mexico are included.

 

There is no entry fee and no purchase necessary to enter. Entrants enter via the online form posted on tortilla.co.uk or a manual entry form in a Tortilla store nationwide (place in the entry box).

 

An entry is only valid if you answer the question and complete all fields marked with an *. In-complete entries will not be added into the competition.

 

Entrants may only enter this competition once online and as many times as they wish in-store.

The closing date for entry is 11.59pm on 03/06/18 for online entries and at the time of store close on 03/06/18. After this date no further entries to the competition will be permitted. No responsibility can be accepted for entries not received for whatever reason.

 

The winner will be randomly selected from all valid entries and will be formally notified (by email or telephone) within 13 days of the closing date with details of how to claim their prize.

 

The Promoters will announce the winner on their Social Media channels, using their full name. The Promoters’ decision is final and no correspondence will be entered into.

 

The winner of the holiday must claim their prize within 7 days of being notified. If they fail to do so, the prize will be forfeited and a new winner selected.

 

The selected winner will be put in contact with the Teletext Ltd’s fulfilment partner to arrange booking via phone. If the Teletext Ltd (or their partner) cannot get in contact within 3 attempts and 7 days of picking the winner, the prize will be forfeit and a new winner selected.

 

Entrants who tick the email opt in box are agreeing to receive regular email communications from either of the Promoters. Should entrants no longer wish to receive emails from the Promoters they may unsubscribe from the newsletter at any time. The Promoters do not sell or share your data with any other company. However, for the prize winner only, we may pass your details on to our service providers and agents for the purposes of sending you the prize on our behalf.

 

Competition winners may be required to take part in or co-operate with publicity associated with the prize.

 

Use of false name or addresses, for example, a name by which the entrant is not usually known, will disqualify them from receiving any prize. Teletext Ltd reserve the right to oblige any potential winner to provide documentary proof of their identity and age and address before such person may claim their prize. In certain circumstances, Teletext Ltd shall, at its discretion, require any person to present themselves in person supported by such documentation for identification purposes (we will reimburse all reasonable travel costs incurred) prior to releasing the prize.

 

The Competition is in no way sponsored, endorsed or connected to Facebook, Instagram or Twitter. Any data provided is provided to the Promoters.

 

The Promoters shall be entitled to terminate or modify the promotion or to modify these rules at any time prior to the closing date if circumstances beyond their control occur.

 

These rules are governed by the laws of England, Wales and Republic of Ireland and all parties will submit to the jurisdiction of the courts of England, Wales and the Republic of Ireland.

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Student Comp: Win a Semester’s Supply of Burritos!

This September and October, we’re giving away a semester’s supply of free burritos to a lucky winner, every week for 6 weeks! Enter online to go in the draw – GOOD LUCK! T&Cs are:

– Entries open between 15/09/2018 – 31/10/2018 only.

  • – Winners will be notified via email and have 48 hours to accept the prize before a new winner is drawn.
  • – By entering, you give Tortilla permission to use your first name and city location when we announce the winner on social media.
  • – The prize includes one free burrito voucher per week, over 16 weeks (your average semester). We’ll send you all vouchers by post.
  • – Voucher T&Cs as written on back of voucher. Valid until 31/12/2019.
  • – Not available with any other offer, discount or via Click & Collect or third-party sites.
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WIN A YEAR’S SUPPLY OF BURRITOS COMPETITION

If you’ve won a year’s supply of burritos – CONGRATS! Here are just a few things to note:

– The winner will be notified via the social media platform where they entered, and has 14 days to accept the prize. Thereafter Tortilla has the right to re-draw a winner.

– The prize includes one free burrito voucher per week, over 52 weeks (one year). You’ll receive 12 vouchers every 3 months.
– The voucher includes one free burrito, naked burrito or tres tacos per order when you scan the voucher in-store, nationwide.

– Offer not available with any other offer, discount or via click & collect or third party sites (sorry!).

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