To say thank you for your work, we’ll give you 10% off your order (excluding alcohol) when you flash your Emergency services or NHS ID card in-store! Not available with any other offer, discount or via click & collect or third party sites. Staff reserve the right to refuse/amend this offer at any time without notice.


Whether it’s a free burrito, drink or meal – if you’ve scored one of our awesome vouchers you’re in for a treat! Please check the back of the card for specific T&Cs and expiry dates. Generally these vouchers are valid when you scan the QR code in-store, one voucher per order. Not available with any other offer, discount or via click & collect or third party sites. Staff reserve the right to refuse/withdraw this offer at any time without notice.


Grab a bite before or after your movie and we’ll shout you 10% off food and soft drink when you flash us your valid cinema ticket in-store at select sites only – advertising in store must be visible for the offer to be valid. Discount valid the day of the movie (must match date on ticket) and one cinema ticket is required per order.


Not available with any other offer, discount or online and does not include alcohol. Tortilla has the right to stop this promotion at any time.


We have an amazing opportunity to get as much free burritos as you can handle when we open a new store. Promotions vary between openings but below are the general T&Cs:


Free Dinner/Lunch / Burrito Giveaway:

  • Grab any burrito or tres tacos from our range for free. Only one main available per person. All alcohol will be charged separately. Offer only valid between the times and days mentioned on the advertising and at the store specified. Tortilla reserves the right to amend the T&Cs on the day. First come, first served so get in early to avoid missing out.


Treat A Friend 2for1 Offer:

  • 2 for 1 on all mains at the specified store. Customer must purchase 2 mains to redeem the deal, the cheapest option is free. Offer not valid in conjunction with any other offer, discount or online. Discount not available on drinks or any other product. Tortilla reserves the right to withdraw the offer at any time without notice. One offer per person, per order


Double Points

  • Only two points available per day, per card. Valid in-store when a customer swipes their loyalty card in the specified store only or use their C&C. Not valid when another discount has been used. Order must be over the minimum price threshold (£5). Not available after a customer has paid for the order, points must be collected at time of making the transaction. Customer must register their card to redeem free product & can’t get points when redeeming free product. Loyalty points will load up within 24hrs of making the order

We know the struggle of scrounging enough pennies for lunch, so flash your valid student ID or ISIC card in-store and we’ll give you 10% off your order! Available at all Tortilla locations nationwide. One offer per order, per day. Not available with any other offer, discount or via Click & Collect or third-party sites. Alcohol not included.


Once registered, show your work/centre ID in-store to claim 10% off food and drink. Not available with any other offer, discount or via click & collect or third party sites. The offer may be restricted to select stores only, please contact your local store for details. Staff reserve the right to refuse/amend this offer at any time without notice.


If your office is based near a Tortilla with more than 60 people working in it, send us a message using our local business form to see if you qualify! T&Cs apply.



Please use our feedback form to tell us what’s on your mind and we’ll get in touch with you directly.

If you’d like to contact a specific store, visit our locations page for store contact details.


You can also write to us at: 

Tortilla, 1st Floor, Evelyn House, 142-144 New Cavendish St, London, W1W 6YF.


Registration Information:
Registered Name: Mexican Grill Ltd
Registration Number: 05553988
Registered in England & Wales

Registered Address:
Mexican Grill Limited t/a Tortilla
1st Floor Evelyn House
142-144 New Cavendish Street
London, W1W 6YF



Free Wi-Fi is available in all our stores when you register your details on the splash page. By ticking the confirmation box, you give Tortilla permission to send you direct marketing material & use your details for social media advertising purposes. Please see our privacy policy for more information.



Our old loyalty cards are no longer valid – we’ve gone fully digital!

Simply create an account online using your email address to start earning freebies.

Once you’ve registered your account (here), you’re eligible to receive one (1) ‘virtual’ point, when you buy any meal (to the value of £5 or more) in-store. Simply scan your unique code in-store before completing the purchase (payment). Sadly we can’t add points manually if you forgot to scan your code – sorry about that. Maximum 1 point per day.


You won’t be able to gain points on your loyalty account if you’ve used a discount or offer in store – as per our T&Cs, only one discount or offer is available at a time.


When you’ve received five (5) points, you’ll score a free bag of tortilla chips with a single shot of salsa on your 6th visit. Another five (5) points (ten total), gets you a free burrito on your 11th visit! Redeem these items in-store by scanning your code at the till – the virtual offers will automatically be on there within 24hrs (so please be patient). Once you’ve earned 10 points, you’ll need to redeem your freebies before you can start earning more.


Loyalty accounts have no cash value and cannot be swapped or changed for an alternative product/discount. Tortilla reserves the right to refuse/withdraw or amend this offer at any time without notice. Loyalty accounts cannot be used on third party sites & apps (e.g. Apple Wallet).


** Occasionally we run a Double Points promotion. When this is live the same rules as above apply, however you gain 2 points per transaction instead of 1**


See our full list of Loyalty FAQs.



All content included on this service is the property of Mexican Grill Ltd and is protected by UK and European copyright laws. The reproduction, modification, distribution, transmission, republication, or display of the content on this service is strictly prohibited. If you wish to use any of our intellectual property, please complete our feedback form.



By submitting your information on our website or any social media sign up forms, you consent to the use of that information as specified in the terms of the Privacy Policy and give permission for us to send you marketing or advertising material. You can opt out of this at any time by simply using the unsubscribe link on our emails.



This Freshers season we’re giving away a semester’s supply of free burritos to one lucky student, every week for 6 weeks! Enter online to go in the draw – GOOD LUCK!

T&Cs: Entries open between 06/09/2021 – 13/10/2021 only. Winners will be notified via email and have 48 hours to accept the prize before a new winner is drawn. By entering, you give Tortilla permission to use your first name and city location when we announce the winner on social media. The prize includes one free burrito voucher per week, over 16 weeks (your average semester). We’ll send you all vouchers by post. Voucher T&Cs as written on back of voucher. Not available with any other offer, discount or online.