PROMOTIONS & DISCOUNTS

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Do you sell gift cards or vouchers?

Not yet but send us a message on social media or using the feedback form and we’ll see what we can do to help!

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How do I win Tortilla goodies?

Big or small – trip away, free food or 10% off – we’re a generous bunch and always have some tasty goodies to giveaway! Keep an eye on our social media channels, offers page and sign-up to our mailing list, you’ll get plenty of chances to enter to win!

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Do you offer a discount for students, NHS & emergency services?

We sure do – simply flash your valid Student, NHS or Emergency Services ID card in-store to get 10% off your food. T&Cs apply.

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Do you offer a local business discount?

Yes we offer a 10% off local business discount. If your office is based near a Tortilla with more than 60 people working in it, send us a message using our feedback form to see if you qualify! T&Cs apply.

ORDER ONLINE

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£1 Charge on C&C

If you see a £1 charge on your account after making a Click & Collect order, please note this is a pre-authorisation cost which is refunded usually within 7 days. Elavon (our card processors) do this to check authentication. It’s very common for online purchases with new or rarely used cards.

 

In most cases this money isn’t taken from the account, it just shows as a pending transaction and is refunded before it can be processed.

 

If 7 days has passed and this transaction hasn’t been refunded please get in touch using the feedback form and we can look in to it further.

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ORDER TIMES

While we make every effort to complete the order by the time you specify on the website, from time to time things may hinder our ability to complete the order on-time. We apologise for any inconvenience this may cause.

 

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DELIVERY

We currently use the third party site, Deliveroo for delivery – if you experience any issues, in first instants please contact them direct and they can rectify it.

 

Alcohol is available at select stores however alcohol is not for sale to people under the age of 18. By placing an order for alcohol products via Deliveroo you are declaring that you are 18 years of age or over. Identification will be requested at all times.

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CLICK & COLLECT

Once you place your order it gets sent to the store to be made. If you need to cancel the order, please use the feedback form on this website or contact the store direct and we will endeavour to cancel the order and refund your payment if the meal hasn’t yet been made.

 

Alcohol is available at select stores however alcohol is not for sale to people under the age of 18. By placing an order for alcohol products via our online ordering service you are declaring that you are 18 years of age or over. Identification will be requested at all times.

 

The following offers and discounts are not available via click & collect or other online ordering/ third party sites. To redeem discounts/offers you must make the order in store and bring with you proof of the offer.

  • – Student discount
  • – Emergency services discount
  • – Any digital or hard copy voucher offering discounted or free product
  • – John Lewis / Waitrose discount
  • – VIP or crew cards

 

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Online Payments

When collecting an order, we may request that you present the card used to place the order as proof of identification. As a result, please bring your card with you when collecting.

 

Upon submitting your order details, you are making an offer to us to purchase the items in the order form. It may be necessary for us to refuse the order under certain circumstances. We reserve this right. Orders are subject to availability of products in the store. In certain cases we may substitute similar products or food toppings as and when required. If we are unable to provide an appropriate substitute we will refund the value of any products not fulfilled in the order.

Remember, you need to be over 18yo to order alcohol – all online orders will require ID on pick-up as proof of age

LOYALTY

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How do I register my card?

Once you’ve picked up a loyalty card from your local Tortilla, enter your details into the online registration form (click here), including the 6-12 digit number on the front of your loyalty card. Click ‘Sign Up’ and keep an eye on your email inbox for your validation email (this may go to your junk inbox). Click the validation link and ‘Log In’ (top-right). Complete the next questions, click ‘Validate’ and you’re good to start earning points!

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How do I collect points? 

Every time you buy a main dish over £5 in-store or on Click & Collect, you’ll receive 1 point on your card. To earn points your card must be registered online and you have to give it to the crew member to scan at the till before you pay. It can take up to 24 hours for your points to load on your card so don’t panic if they’re not in your balance straight away!

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What goodies do I get with my loyalty points?

Once you’ve reached 5 points you’ll get an electronic voucher for a free bag of Tortilla chips and shot of any salsa. Once you reach 10 points, you’ll get a voucher for a free burrito or naked burrito of your choice – this includes all sizes, toppings and fillings!

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When can I redeem my freebies?

Once you’ve reached 5 points, you can redeem your free bag of chips at any time, and same goes with reaching 10 points for a free burrito. Just add either item to your order in-store and when the crew swipe your card, the cost will be wiped from your order along with the voucher. Remember, it can take up to 24 hours to get your voucher loaded once you reach 5 points so give it a day!

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If I forget my card can I add points later?

Nope, sorry! Our system doesn’t let us add points after the transaction. Be sure to put your loyalty card in a prime spot so you don’t forget it!

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Can I claim my burrito and chips at the same time?

You sure can – make a meal of it!

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Will I lose my 5 points if I claim my free bag of chips?

Nope, claiming your free chips doesn’t mean your points will go to 0, they’ll keep growing to 10 each time you buy in-store.

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Can I keep collecting points once I’ve hit 10?

Nope, at 10 points you’ll automatically be issued a digital voucher on your card for a free burrito. You must use this voucher before you can collect any more points. Remember, if you haven’t claimed your free chips & salsa too, you’ll need to redeem this voucher also or else you’ll loose it!

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How do I collect points on Click & Collect? 

Our loyalty card and Click & Collect programmes are linked – so once you’ve registered your loyalty card, every time you use Click & Collect you’ll earn points the same way you do in-store! Happy days.

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Can I collect multiple points in one day?

Nope, sorry! You can collect 1 point a day and only one card can be swiped per order.

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Can I claim my freebies on Click & Collect?

Nope, not just yet sorry! Right now you can only claim your freebies in-store.

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What do I do if I’ve lost my card?

Oh bother – sorry to hear it! Visit your local Tortilla to pick up a new card. Once logged in to your account (click here), click ‘Your Account’ (top-right) and ‘Account Details’ (in the drop-down). Go to the ‘Registered Card’ section and click ‘Open’. Where you see your current card listed, click ‘Mark as Lost’. Then enter the loyalty card number on the front of your new card into the ‘Add Loyalty Card’ section. Click ‘Add Card’ and now you’re ready to use your new card. All the points from your lost card will be automatically transferred over!

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Who do I contact if I’m having issues with my card?

If you can’t find the answer in our FAQs, send us a message via our feedback form and we’ll help you out! Make sure you add in your loyalty card number so we can access your account and find out what’s happening.

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My registered account number and loyalty card number don’t match

Not to worry, what you’re seeing is your unique identifier for Click & Collect. Log in to your account (click here), click the button on the left saying ‘CLICK HERE to add a Loyalty Card to your account’ (or click here). Follow the steps to add the 6-12 digit number on the front of your loyalty card to your account and you’ll now be good to start earning points!

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Why can’t I see all my points online?

Your points can take up to 24 hours to load onto your account so come back tomorrow and check again. If they’re still not there, send us a message via our feedback form and we’ll track them down!

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I have two loyalty cards, can you combine them?

Yep this is possible, as long as both cards are registered to the same email address you can mark one of them lost and the points will automatically transfer to the other card. Just log into your account (click here), click ‘Your Account’ (top-right) and ‘Account Details’ (in the drop-down). Go to the ‘Registered Card’ section and click ‘Open’. Select the card you don’t want anymore and click ‘Mark as Lost’. Then enter the loyalty card number on the front of your new card into the ‘Add Loyalty Card’ section. Click ‘Add Card’ and you’re good to go!

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Why can’t the store tell me how many points I have?

This might be because your card isn’t fully registered yet. To do this, log in to your account (click here), click ‘Your Account’ (top-right) and ‘Account Details’ (in the drop-down). If there is no card number showing, click the button on the left saying ‘CLICK HERE to add a Loyalty Card to your account’ (or click here). Follow the steps to add the 6-12 digit number on the front of your loyalty card. Any points you’d already collected will still be there and now that your card is registered, crew will be able to tell you your points balance and you’ll be able to redeem them in-store!

CORPORATE

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Annual Gender Pay Gap Report

Tortilla is committed to the principle of equal opportunities for all our Crew. Click here for a snapshot of our annual gender pay gap report dated 05.04.2017

CAREER

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What are you looking for in applicants?

We’re looking for enthusiastic, outgoing people that have a passion for food, great customer service and want to work in a fast-paced, highly energetic environment. We pride ourselves in our service, our people and our product. You will have to have a basic understanding of working in a restaurant or café environment and have a good level of spoken and written English.

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I don’t know much about Burritos and the different types of Cali-Mex Cuisine. Will this be a problem?

Our training is tailored to your role, we’ll teach you everything you need to know about how to make amazing fresh, healthy burritos and tacos. If you’re genuine, get stuck in and like to have fun, then you’ll fit right in with the Tortilla family. We will require you to have a basic understanding of working in a restaurant or café environment though.

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What’s it like working at Tortilla?

Your day-to-day is so varied that you’ll never get bored working here. Everyone plays a role in making Tortilla a fun place to work and enjoying your job is important to us – after all, we work here too! We won’t promise you that it’s easy but we do always strive to ensure everyone is supported, learns a great deal and is surrounded by positive people.

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What hours will I be working?

Our restaurants have different opening hours so your shifts can be varied. Generally, we’re open all week from late morning (11am-ish) to late evening (11pm-ish) and shifts may vary depending on your role. We’re incredibly flexible so it usually means we can accommodate particular requests such as working around school or family.

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What uniform do I wear?

We’re not about the suits and ties at Tortilla! We want you to look great, but also feel comfortable. We supply all crew with our fun branded Tortilla T-shirts, an apron and a cap. You can wear your own dark jeans or black trousers and shoes.

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What happens after I’ve applied?

We’ll review your application and if successful, you’ll get a call or email inviting you to an interview. As we receive a lot of applications, we can’t get back to everyone, so if you haven’t heard from us within 7 days then please assume your application was unsuccessful.

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What’s the application process like?

Depending on the role you’re applying for, there will likely be a phone interview, face-to-face interview and usually a trial shift. We’re a friendly bunch at Tortilla so there’s no need to be nervous and we’ll tell you everything you need to know during the interview process. You’ll have a chance to ask us questions to ensure this is the right place for you too. The trial shift helps both of us decide if this role is the right fit and it gives you a chance to meet the team and have a taste of what your working day will be like. 

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Can I apply for a role at Head Office?

Yes of course. Keep an eye on our current vacancies section and apply for the Head Office roles as they come up. If the role you’d like to apply for isn’t listed, simply fill out the application form and select ‘other’ in the role section. We’ll then contact you directly.

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There’s no advertised role for my area, can I still send you my CV?

Yes of course. Simply fill in the application form, select the location you’re wanting to work at and the site will be notified of your application. If they have some positions available we’ll get in touch, alternatively, with your permission, we’ll hold your CV for 3-6 months.

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I noticed you’re opening/opened a new store in my area. How do I apply for a job?

Simply fill in the application form, select the location you would like to work at and the site will be notified of your application. Sometimes we won’t start recruiting or getting back to requests until a week or two before opening so hold tight and we’ll be in touch ASAP.

OTHER

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Free-Range Statement

We always try our best to source the best quality ingredients possible at Tortilla. We are committed to using exclusively free range eggs and egg products throughout our menu and in our ingredients.

TORTILLAS NEAR ME

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