PROMOTIONS & DISCOUNTS

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Do you sell gift cards or vouchers?

Not yet but send us a message on social media or using the feedback form and we’ll see what we can do to help!

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How do I win Tortilla goodies?

Big or small – trip away, free food or 10% off – we’re a generous bunch and always have some tasty goodies to giveaway! Keep an eye on our social media channels, offers page and sign-up to our mailing list, you’ll get plenty of chances to enter to win!

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Do you offer a local business discount?

Yes we offer a 10% off local business discount. If your office is based near a Tortilla with more than 60 people working in it, send us a message using our feedback form to see if you qualify! T&Cs apply.

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Do you offer a discount for students, NHS & emergency services?

We sure do – simply flash your valid Student, NHS or Emergency Services ID card in-store to get 10% off your food. T&Cs apply.

ORDER ONLINE

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ORDER TIMES

While we make every effort to complete the order by the time you specify on the website, from time to time things may hinder our ability to complete the order on-time. We apologise for any inconvenience this may cause.

 

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Online Payments

When collecting an order, we may request that you present the card used to place the order as proof of identification. As a result, please bring your card with you when collecting.

 

Upon submitting your order details, you are making an offer to us to purchase the items in the order form. It may be necessary for us to refuse the order under certain circumstances. We reserve this right. Orders are subject to availability of products in the store. In certain cases we may substitute similar products or food toppings as and when required. If we are unable to provide an appropriate substitute we will refund the value of any products not fulfilled in the order.

Remember, you need to be over 18yo to order alcohol – all online orders will require ID on pick-up as proof of age

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DELIVERY

We currently use the third party site, Deliveroo for delivery – if you experience any issues, in first instants please contact them direct and they can rectify it.

 

Alcohol is available at select stores however alcohol is not for sale to people under the age of 18. By placing an order for alcohol products via Deliveroo you are declaring that you are 18 years of age or over. Identification will be requested at all times.

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CLICK & COLLECT

Once you place your order it gets sent to the store to be made. If you need to cancel the order, please use the feedback form on this website or contact the store direct and we will endeavour to cancel the order and refund your payment if the meal hasn’t yet been made.

 

Alcohol is available at select stores however alcohol is not for sale to people under the age of 18. By placing an order for alcohol products via our online ordering service you are declaring that you are 18 years of age or over. Identification will be requested at all times.

 

The following offers and discounts are not available via click & collect or other online ordering/ third party sites. To redeem discounts/offers you must make the order in store and bring with you proof of the offer.

  • – Student discount
  • – Emergency services discount
  • – Any digital or hard copy voucher offering discounted or free product
  • – John Lewis / Waitrose discount
  • – VIP or crew cards

 

LOYALTY

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Can I get points added if my card was not registered?

No. You must have your card registered before you order. We don’t have the ability to load up points after the transaction has gone through sorry!

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It says there’s a card already registered to my account but the number doesn’t match my card

This Number is your unique identifier for Click & Collect. Simply add your card number in to the field under Add New Card and it’ll register your physical  loyalty card to your account.

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I have two loyalty cards, can we combine them?

Unfortunately not, we can’t transfer points between cards though!

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What do I do if I’ve lost my card?

 

Pop in to your local Tortilla and grab a new card. Log in to your account click Your Account in the top right corner, select Account Details. Scroll down to the Cards and Devices section, click Open, and click Mark as Lost this will cancel and remove your old card. Then you can register a new one to the account. Note: this can’t be undone later on if you find your card!

 

 

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Can I have a large burrito?

Yep

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Can I keep collecting points once I’ve hit 10 points and don’t want to claim?

No, you must claim your burrito before you can start earning points again.

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What happens if I claim my burrito but not my free chips and salsa?

You must redeem your free chips and salsa when you redeem your burrito, otherwise you will lose it.

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Can I claim my burrito and chips at the same time?

Yes, if you have a free chips with salsa voucher and a free burrito voucher, these must be claimed on the one transaction

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What happens when I collect 10 points? 

Your card will automatically generate a virtual voucher for a free burrito of your choice, for your next visit. Please note you’ll need to use this voucher, and your free chips one if you haven’t already, before you can start collecting points again.

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What happens to my points once I’ve collected my free chips and salsa? 

You still have your 5 points and can continue to aim for 10 to claim your free burrito.

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What happens when I collect 5 points?

 Your card will automatically generate a virtual voucher for a free bag of chips and single shot of salsa of your choice, for your next visit. Simply add this to your order in store and when the crew swipe your card, the cost will be wiped from your order along with the voucher. Remember, it will take up to 24 hours to get your voucher loaded once you reach 5 points.

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Can I get multiple points in one day?

No, each card can only be swiped once per day and you will receive one point for the order. You can only swipe one card per order.

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Why can’t I see all my points online?

It takes 24 hours to load, give it time, they’ll appear. If they don’t, send us an email via the feedback form online.

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How do I collect points? 

For any order that contains a burrito, naked burrito or tres tacos, you will receive one point a day. The transaction must be over £5 to qualify, so you can’t get points if you use a discount. Sorry about that. Please note, it will take up to 24 hours to get your point loaded.

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How do I collect points on Click & Collect? 

Your card will need to be registered to your account to claim points. Points will automatically load on to your card up to once a day when you make a purchase over £5.

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How do I register my card?

Log in to your account, click Your Account in the top right corner, select Account Details. Scroll down to the Cards and Devices section, click Open, then enter card details under Add New Card. Please note: Simply signing up to Click & Collect does not register your card, you need to enter your card details in to the form for it to validate the card as well as the account.

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Why can’t the store tell me how many points I have?

A store can only see your points if your card is registered, register it by going to Click & Collect on tortilla.co.uk click Your Account in the top right corner, select Account Details. Scroll down to the Cards and Devices section, click Open, you now have the chance to add a new card.

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Can I get points added if I forgot to use my loyalty card in store?

No. You must have your card on you at the point of transaction. We don’t have the ability to load up points after the transaction has gone through sorry!

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Can I still collect points if my card is not registered?

Yes, you can still gain points, however the crew won’t be able to see how many you have on the till, nor will you be able to redeem your freebies. You must register your card to see points and redeem vouchers

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Why do the crew at my local Tortilla say I don’t have any points when I should?

This tends to happen if your card is not registered properly. The crew can only see points on the till if the card has been registered online. To check if it’s registered correctly go to Click & Collect on tortilla.co.uk, click Your Account in the top right corner, select Account Details. Scroll down to the Cards and Devices section, click Open and the card number here should be identical to the one on your card. If it’s not, then click Add New Card, and insert the number on your card. Once done this will load up any points you have already gained in store.

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Who do I contact if I’m having issues with my card?

If you can’t find the answer in our FAQs, then send us an email using the feedback form on tortilla.co.uk. Make sure you add in your loyalty card number so we can access your account and find out what’s happening.

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Can I use my free burrito or chip vouchers on Click & Collect?

Unfortunately not just yet. You can only claim free product in store

CORPORATE

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Annual Gender Pay Gap Report

Tortilla is committed to the principle of equal opportunities for all our Crew. Click here for a snapshot of our annual gender pay gap report dated 05.04.2017

CAREER

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What are you looking for in applicants?

We’re looking for enthusiastic, outgoing people that have a passion for food, great customer service and want to work in a fast-paced, highly energetic environment. We pride ourselves in our service, our people and our product. You will have to have a basic understanding of working in a restaurant or café environment and have a good level of spoken and written English.

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I don’t know much about Burritos and the different types of Cali-Mex Cuisine. Will this be a problem?

Our training is tailored to your role, we’ll teach you everything you need to know about how to make amazing fresh, healthy burritos and tacos. If you’re genuine, get stuck in and like to have fun, then you’ll fit right in with the Tortilla family. We will require you to have a basic understanding of working in a restaurant or café environment though.

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What’s it like working at Tortilla?

Your day-to-day is so varied that you’ll never get bored working here. Everyone plays a role in making Tortilla a fun place to work and enjoying your job is important to us – after all, we work here too! We won’t promise you that it’s easy but we do always strive to ensure everyone is supported, learns a great deal and is surrounded by positive people.

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What hours will I be working?

Our restaurants have different opening hours so your shifts can be varied. Generally, we’re open all week from late morning (11am-ish) to late evening (11pm-ish) and shifts may vary depending on your role. We’re incredibly flexible so it usually means we can accommodate particular requests such as working around school or family.

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What uniform do I wear?

We’re not about the suits and ties at Tortilla! We want you to look great, but also feel comfortable. We supply all crew with our fun branded Tortilla T-shirts, an apron and a cap. You can wear your own dark jeans or black trousers and shoes.

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What happens after I’ve applied?

We’ll review your application and if successful, you’ll get a call or email inviting you to an interview. As we receive a lot of applications, we can’t get back to everyone, so if you haven’t heard from us within 7 days then please assume your application was unsuccessful.

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What’s the application process like?

Depending on the role you’re applying for, there will likely be a phone interview, face-to-face interview and usually a trial shift. We’re a friendly bunch at Tortilla so there’s no need to be nervous and we’ll tell you everything you need to know during the interview process. You’ll have a chance to ask us questions to ensure this is the right place for you too. The trial shift helps both of us decided if this role is the right fit and it gives you a chance to meet the team and have a taste of what your working day will be like. 

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Can I apply for a role at Head Office?

Yes of course. Keep an eye on our current vacancies section and apply for the Head Office roles as they come up. If the role you’d like to apply for isn’t listed, simply fill out the application form and select ‘other’ in the role section. We’ll then contact you directly.

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There’s no advertised role for my area, can I still send you my CV?

Yes of course. Simply fill in the application form, select the location you’re wanting to work at and the site will be notified of your application. If they have some positions available we’ll get in touch, alternatively, with your permission, we’ll hold your CV for 3-6 months.

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I noticed you’re opening/opened a new store in my area. How do I apply for a job?

Simply fill in the application form, select the location you would like to work at and the site will be notified of your application. Sometimes we won’t start recruiting or getting back to requests until a week or two before opening so hold tight and we’ll be in touch ASAP.

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