Every so often we have a pretty wicked time opening our newest stores, there’s lots of parties, freebies and giveaways happening, but like all good things there are some key points to note.
Wi-Fi is available free in stores. By accessing it and registering you give Tortilla permission to send you marketing material. If you do not wish to be signed up to our database, you will need to sign in to Tortilla ‘Online Ordering’ where you can create an account, untick the box saying sign up to our emails and use the same account details to access our Wi-Fi. Once logged in there are some rules you need to follow:
(a) You must be a paying customer of Tortilla to access the Wi-Fi, we won’t ask for proof. Just your honesty.
(b) Do not use the service to make offensive or nuisance communications in whatever form. Such usage includes posting, transmitting, uploading, downloading or otherwise facilitating any content that is unlawful, defamatory, threatening, immoral, improper, a nuisance, obscene, hateful, abusive, harmful (including but not limited to viruses, corrupted files, or any other similar software or programs), a breach of privacy, or which is otherwise objectionable. If this happens, we’ll have to remove access for EVERYONE.
(c) You must be 18 years or older to access the Wi-Fi. There are no security settings or restrictions placed on the Wi-Fi, therefore adult supervision is recommended at all times.
(d) Do not act nor knowingly permit others to act in such a way that the operation of the Service or our systems will be jeopardized or impaired. We need the internet to keep the store running. Any miss use will void Wi-Fi access to the public.
(e) Tortilla holds no accountability for security of personal information, corrupted equipment or viruses transferred whilst using the Wi-Fi in stores. By registering to our service you take full responsibility of any damage to your software or equipment that may occur.
(f) Tortilla cannot guarantee a fast/stable connection to the Wi-Fi. It is advised not to use personal accounts or access private information via this service.
(g) The Service is used in accordance with any third party policies for acceptable use or any relevant internet standards (where applicable).
(h) You also agree not to modify the Wi-Fi settings or use the service for any fraudulent purpose, or in such a way as to create damage or risk to our business, reputation, employees, subscribers, facilities, third parties or to the public generally.
We have a something for everyone. Whether you’re looking for Gluten Free, Vegetarian, Vegan or Halal there’s an option at all Tortilla’s across the UK. If you’ve got a particular allergen, please make sure you make a clear comment in the applicable note boxes. It’s important to note that although we do not use nuts in our kitchens, we cannot guarantee that our suppliers package their goods in a nut-free environment.
Once you place your order it gets sent to the store to be made. If you need to cancel the order send an email to email@example.com or contact the store direct and we will endeavour to cancel the order and refund your payment if the meal hasn’t yet been made.
Alcohol is available at select stores however alcohol is not for sale to people under the age of 18. By placing an order for alcohol products via our online ordering service you are declaring that you are 18 years of age or over. Identification will be requested at all times.
The following offers and discounts are not available via click & collect or other online ordering/ third party sites. To redeem discounts/offers you must make the order in store and bring with you proof of the offer.
While we make every effort to complete the order by the time you specify on the website, from time to time things may hinder our ability to complete the order on-time. We apologise for any inconvenience this may cause.
If you’re unhappy with your meal for any reason please email firstname.lastname@example.org and let us know what went wrong.
When collecting an order, we may request that you present the card used to place the order as proof of identification. As a result, please bring your card with you when collecting.
Upon submitting your order details, you are making an offer to us to purchase the items in the order form. It may be necessary for us to refuse the order under certain circumstances. We reserve this right. Orders are subject to availability of products in the store. In certain cases we may substitute similar products or food toppings as and when required. If we are unable to provide an appropriate substitute we will refund the value of any products not fulfilled in the order.
Remember, you need to be over 18yo to order alcohol – all online orders will require ID on pick-up as proof of age
We currently use the third party site, Deliveroo for delivery – if you experience any issues, in first instants please contact them direct and they can rectify it.
Alcohol is available at select stores however alcohol is not for sale to people under the age of 18. By placing an order for alcohol products via Deliveroo you are declaring that you are 18 years of age or over. Identification will be requested at all times.
Paper Cards – Sorry guys, these aren’t redeemable anymore! Just pop in store & change it out for a digital one when you next visit us.
Loyalty Card (Electronic)
Upon ordering any main meal (burrito, naked burrito or tres tacos) of any size, you are eligible to receive one (1) ‘virtual’ stamp per order on your electronic loyalty card, per day across all Tortilla stores. Before paying, simply hand your card to staff and they will swipe it to claim. Stamps are not valid in conjunction with any other offer or discount. Once you’ve received five (5) stamps, you’re eligible for a free bag of tortilla chips and a single shot of salsa . Once you’ve collected an additional five (5) stamps (ten total). You can then receive a free medium burrito on your next visit. Loyalty cards have no cash value and cannot be swapped or changed for an alternative product/discount. You must register your card before being able to claim any loyalty products, you can do this online by visiting www.tortilla.co.uk. Tortilla reserves the right to refuse/withdraw or amend offer at any time without notice. Stamps cannot be added once order has been paid for, Tortilla reserve the right to refuse any cards which have been electronically tampered with and/or have technical issues. Stamps are now available for online orders over £5 (Yay)!
Still living the care-free life of a student? We know how hard it can be to scrounge around a few pennies to pull together for a meal, so to help out, we now offer 10% off when you show us your valid Student ID. Discount not valid in conjunction with any other offer or promotion. Unfortunately discount is not available on drinks, alcohol, online ordering or via third party sites. Staff reserve the right to refuse/amend this offer at any time without notice.
We also offer the same discount to our counter-parts in uniform – if you work for the NHS, Ambulance, police or fire services you too can get 10% off at Tortilla.
· Offer only valid on production of a valid Student Beans ID.
· Only one offer may be redeemed per visit. Other members of your party may also be asked to produce verified Student Beans ID to redeem the same offer.
· Please notify staff when booking and/or ordering that you have a Student Beans iD. If presented at a later time the offer may be refused.
· Tortilla reserves the right to refuse any student ID that they deem invalid or fraudulent. Expired student cards will not be accepted.
· Offer can’t be used in conjunction with any other offer.
· Your statutory rights as a consumer are not affected.
· Tortilla reserves the right to withdraw the student discount offer at any time without notice. Not currently available at Tortilla Russell Square
If you’re lucky enough to have scored one of our TUFF cards then good on you. Once you’ve made your order, simply scan the QR code on the reader above the debit card machine and you’re good to go. T&Cs: The voucher is valid for the item mentioned on the card only and cannot be swapped out or changed for an alternative product. Valid at all participating Tortilla stores in the UK. One voucher can be used per order, per day and not in conjunction with any other offer. Vouchers are not valid on third party sites or via online ordering (sorry!). Some freebies only come with the purchase of another product and have a set expiry date, please see voucher for details. For more information, contact us on email@example.com. Staff reserve the right to refuse/withdraw this offer at any time without notice.
Work close to a Tortilla and have an office of over 60 people? Get in touch with us on firstname.lastname@example.org to see if you qualify for the local business offer of 10% off food & drink (non alcoholic only). Once signed up you’ll need to show your work/centre ID to claim the discount. Discount not valid in conjunction with any other offer or promotion nor available on alcohol, online ordering or via third party sites. The offer may be resitrcted to select stores only, please see your local store for further details. Staff reserve the right to refuse/amend this offer at any time without notice.
Right now we don’t have any offers out therein the social stratosphere, keep an eye out across our Facebook, Twitter and Instagram though, something may pop up again soon.
Signed the kids up for our Tiny Tortilla Master Class? See our following conditions for the classes: Child must be under 10 years old and sign up prior to event. Child must be accompanied by full paying adult. Please request any dietary requirements before serving food. 1 Taco per child, per lunch, Taco is free of charge.
Our most famous and much loved event sees hundreds of people coming down to enjoy a burrito on us when we open a new store. If you’re lucky enough to take part in one, there are some conditions. Because of the size of the event and the excitement it generates, we like to take lots of great pictures and videos, participating in one of these events means that you give us permission to use your image in our future marketing or training material. This can be across website, social and print advertising plus within internal and external marketing activities. If you have any issues with this but REALLY want a burrito you must let staff know at the time of the event and they will ensure you’re not in any promotional shots.
Store opening near you or just advertising a 2for1 offer? There’s a couple of terms we’ll have to put out there so we’re all on the same page:
– Buy any burrito, naked burrito, tres tacos ( and after 3pm, Quesadilla or nachos) and get the second one free of charge
– The main that’s the cheapest option is free
– No voucher needed to redeem offer
– One free product per order, per day, per person
– Offer not valid in conjunction with any other offer or discount
– Discount is not available on orders online or via third party sites
If you’re lucky enough to have won our ‘Win a year worth of Burritos competition’ then as per everything good, there’s a few things you need to know:
– The winner has 14 working days to confirm the acceptance of the prize, thereafter Tortilla will have the right to redraw a new prize-winner.
– The winner will be notified through the social media platform where they have uploaded their #eatsharelove photo.
– The prize includes one free burrito voucher per week over 52 weeks (one year).
– The winner will be sent 12 burrito vouchers every three months until a total of 52 burrito vouchers have been received.
– The voucher is valid for a medium burrito, naked burrito or an order of tacos for free.
– The voucher cannot be swapped out or changed for an alternative product.
– Vouchers can be used at any Tortilla store within the United Kingdom.
– One voucher can be used per order, per day and unfortunately cannot be used in conjunction with any other offer.
– Vouchers are not valid on third party sides or via online ordering (sorry!)
Mexican Grill t/a Tortilla Ltd has commissioned Market Force Information to conduct market research into the usage of Tortilla locations around the country.
All content included on this service is the property of Mexican Grill Ltd and is protected by UK and European copyright laws. The reproduction, modification, distribution, transmission, republication, or display of the content on this service is strictly prohibited.
To submit feedback to us, please send us an email at email@example.com. Alternatively, you can write to us at: Tortilla, 1st Floor, Evelyn House, 142-144 New Cavendish St, London, W1W 6YF.
Registered Name: Mexican Grill Ltd
Registration Number: 05553988
Registered in England & Wales
Mexican Grill Limited t/a Tortilla
142-144 New Cavendish Street